Frequently Asked Questions
How soon will I receive my order?
Fulfillment time is currently between 7-10 business days. This does not include transit time.
2. What shipping carriers do you currently use?
We currently use USPS to ship all orders.
3. Can I send products as a gift?
Yes. Please be sure to make sure the correct shipping name and address are used, for the recipient.
4. Do you accept refunds/returns?
All spiritual products are non-refundable. In event of a damaged package exchange, may; be granted with proper evidence. Please send an email if you are experiencing a problem due to a damaged package.
5. My package did not come with instructions where can I find them?
Please send an email to info@thealcheistqueen.com to receive fixed-candle or repellent spray instructions.